Features
Our Virtual Chatbot Assistants let you improve your productivity and customer support in a cost-effective manner.
Omnichannel
A customized chatbot to engage with customers across multiple channels. Customers can interact with your businesses directly, irrespective of the platform. The face that they do not need to get in touch with a human interface to access your services makes it all the easier. Our Virtual Assistant platform takes care of authentication between different channels.
Integration
A robust framework bringing systems and people together. Our platform provides an extensive and in-depth integration and execution framework. It handles authentication, authorization and transportation for an application consisting of different technologies and protocols. This reduces development time and cost of integrating the chatbot with your applications.
Voice Bots
Offer your customers an even more personalized experience using automated voice conversions. Virtual Assistants powered by Artificial Intelligence can engage customers with the help of Natural Language Programming (NLP). Customers can easily browse through common issues and responses to general queries.
Knowledge AI
Convert data in any format into identifiable Q&A. The content can be unstructured website data format which will be converted into Q&A. Our chatbot platform can enable Virtual Assistants to extract and process data from documents, websites, and the cloud to answer FAQs from users. Fresh data can be added at any time without affecting the existing FAQs.
Auto Dialog Generation
Build virtual assistants automatically through past transcripts and voice conversations. Our auto dialogue generation system uses transcripts and past chats to detect conversation patterns of the user and use them to build a virtual assistant
Integration with Mobile Apps
Analytics
Real time analysis powered by AI driven bots. In today’s day and age, analytics enable organizations to unearth insights that help improve objective decision-making while boosting performance standards. Our chatbots help our clients gain an understanding of user behaviour. Chatbot transcripts are saved for further analysis
Multilingual
Language is no barrier when it comes to customers interacting with ELOQ’s chatbots. We enable simpler & effective communication between customers and organizations with chatbots that can be configured in languages of the clients’ choice. Our chatbots can detect and switch languages based on the user’s input.
